Shipping Policy
At Calenya Jewels, we are pleased to offer free shipping to customers across the United Kingdom, United States, Canada, Australia, and selected European countries.
We want your shopping experience to be simple, clear, and stress-free, because international checkout surprises are where customer trust goes to die.
Order Processing Time
All orders are processed within 2 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays. During busy periods, promotions, or holiday seasons, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated Shipping Time
Estimated shipping time depends on your country and courier service.
United Kingdom: 5–7 business days
United States: 6–9 business days
Canada: 6–9 business days
Australia: 6–9 business days
Europe: 5–9 business days
Delivery times are estimates and may vary due to customs checks, courier delays, local holidays, or unexpected shipping issues.
Free Shipping
We currently offer free shipping on all orders.
There are no additional shipping charges at checkout unless stated otherwise during a special shipping arrangement or promotion.
Customs, Duties & Taxes
Customs duties, import taxes, and related charges are included in our shipping service.
This means customers should not normally be required to pay additional customs duties or import taxes when receiving their order.
If you are asked to pay customs charges upon delivery, please contact us before making payment so we can review the issue and assist you.
Shipping Confirmation & Tracking
After your order has been shipped, you will receive a shipping confirmation email.
If tracking is available for your order, the tracking details will be included in your email. Tracking updates may take a few business days to appear after dispatch.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Calenya Jewels is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your order is significantly delayed, please contact us and we will do our best to assist you.
Calenya Jewels is not responsible for delays caused by customs, courier services, weather conditions, public holidays, or other circumstances outside our control.
If a package is marked as delivered but you have not received it, please check with your local courier, neighbors, household members, or building reception before contacting us.
Multiple Items in One Order
If your order contains multiple items, they may arrive separately depending on availability and shipping arrangements.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: [your support email here]