Returns Policy

At Calenya Jewels, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, please read our returns policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

Unused and unworn

In the same condition that you received it

In its original packaging where possible

Free from damage, marks, perfume, lotion, or signs of wear

For hygiene reasons, earrings must be returned unworn and unused.

Return Request Period

Customers must contact us within 14 days of delivery to request a return.

Once your return request is approved, you will have a further 14 days to send the item back to us.

Returns sent without contacting us first may not be accepted.

Non-Returnable Items

We cannot accept returns for:

Items that have been worn or used

Items damaged by the customer

Items with signs of perfume, lotion, water exposure, or improper care

Personalised or custom-made items

Earrings that appear worn or used, due to hygiene reasons

Gift cards, if applicable

This does not affect your legal rights if an item is faulty or not as described.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, or incorrect, contact us within 48 hours of delivery with:

Your order number

Clear photos of the item

Photos of the packaging

A short description of the issue

If the issue is approved, we will offer a replacement, exchange, or refund depending on the situation.

Return Shipping

For change-of-mind returns, customers are responsible for the return shipping cost.

If the return is due to a faulty, damaged, or incorrect item, we will review the case and provide further assistance.

We recommend using a tracked shipping service when returning your item. Calenya Jewels is not responsible for returned items that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item, please contact us first so we can check whether the requested item or size is available.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or shipped. Once an order has been processed or dispatched, it cannot be cancelled, but you may request a return after receiving it.

How to Start a Return

To request a return, please contact us at:

Email: [your support email here]

Please include your order number and reason for return.

Important Note

Items must be returned in acceptable condition. If an item is returned worn, damaged, incomplete, or not in its original condition, we may refuse the return or deduct an appropriate amount from the refund.

Thank you for shopping with Calenya Jewels.